Questions, answered honestly

Choose a service, enter your vehicle and location, and send a request. NOVA reviews the details and confirms the scope, price, access and appointment window directly.

The setup depends on the service and location. Tell us if no tap or outlet is available; NOVA will confirm what we can supply and what site access is needed before confirming the appointment.

Often, when the property allows it. You are responsible for legal parking, property or condo approval where required, safe vehicle access and reasonable working space. NOVA cannot override building rules and may reschedule or decline an unsuitable site.

Not for the full service if vehicle access, keys, payment arrangements and any approvals are organized in advance. Please remain reachable and inspect the vehicle at completion when practical.

NOVA may adjust, postpone or reschedule work when weather or site conditions could affect safety, curing or finish quality. A weather-related reschedule initiated by NOVA has no customer cancellation fee.

NOVA serves the Greater Toronto Area. Approximately 0–25 km from M2J 5H4 is included, 25–40 km is +$15, 40–60 km is +$30, and over 60 km or outside normal coverage requires a quotation and NOVA approval. Travel tier pending NOVA confirmation based on distance from our M2J 5H4 service base.

Yes. A minimum mobile service subtotal of $99 before HST and travel applies to standalone appointments. The minimum is waived when qualifying services are combined within the same booking, and any travel charge is always shown separately before you submit.

Each service lists an expected time range. Vehicle size, condition, access, weather and selected work can affect the actual duration, and NOVA will explain material changes.

Pricing is based on the selected services, vehicle category, disclosed condition, approved add-ons, travel and HST. The booking shows an Estimated Total; NOVA confirms any material change before work proceeds.

NOVA will explain the condition, extra work and any material price or time change. We will not proceed with a material scope or price increase without your approval.

The booking shows an Estimated Total. After NOVA reviews availability, travel, scope and condition, revisions may produce an Approved Total. The Final Charge reflects the work actually approved and completed, plus applicable HST.

HST is shown separately during booking and added to the estimated subtotal.

No. Submitting a booking request does not automatically confirm the appointment. NOVA reviews availability, travel, service scope and any condition requirements before confirming.

No payment is collected through the booking request. NOVA confirms the available payment methods, including how to send your deposit, before service; the remaining balance is normally due after completion.

The first 50 qualifying bookings receive 15% off eligible detailing, restoration and protection services, up to $50 per appointment — including Paint Enhancement packages and Stage 1 Paint Correction. Cannot be combined with other offers or Care Plan discounts. Excludes maintenance and tire services, parts, installation work, wheel spray refinishing, brake caliper painting, Coming Soon services, condition adjustments, travel and taxes. NOVA confirms eligibility.

No. Light Paint Correction can reduce eligible clear-coat defects. Deep scratches through the paint may require touch-up or body repair.

Basic paint protection is included with standard exterior detailing and Stage 1 Paint Correction. Enhanced SiO2 Paint Protection (from $45) adds longer-lasting gloss and hydrophobic performance, and Premium Graphene Ceramic Spray Coating (from $129) offers substantially longer-lasting protection than conventional spray sealants — actual durability varies with use, storage, climate and maintenance. Professional Ceramic Coating is coming soon and cannot yet be booked.

Normal incidental pet hair is included in routine vacuuming, and Deep Clean usually includes reasonable light-to-moderate pet hair, stains, salt and soil. Severe, embedded or specialized remediation may need additional labour confirmed before work begins.

No. Only eligible tread-area punctures can be repaired. Sidewall, shoulder, structural damage and unsafe tires are declined.

No. Battery replacement is limited to compatible, accessible vehicles. Some vehicles require specialized coding or registration.

It identifies stored diagnostic trouble codes on supported systems and provides a basic explanation. It is not a complete mechanical diagnosis.

Eligible vehicles begin after a qualifying detail. Plans cover recurring maintenance; restoration work and condition charges remain separate.

If proof of insurance is required by you or your property, contact NOVA before the appointment. We will confirm current coverage and any documentation available for the proposed work.

Please inspect the vehicle when practical at completion. If something within the booked scope appears to have been missed, notify NOVA promptly and give us a reasonable opportunity to inspect and correct it. Any refund or credit is considered where appropriate, not guaranteed automatically.

Yes, subject to time, access and service scope. Include each vehicle in your request so NOVA can review the schedule and pricing before confirmation.

Yes, for suitable small-fleet work. NOVA reviews vehicle count, location, access, scope and timing before confirming; complex fleet operations may be outside our launch scope.