Mobile Service & Weather Policy

The customer must provide legal and authorized parking on a stable surface, with enough room for staff and equipment to move safely around the vehicle. Work must not obstruct active traffic, emergency access, pedestrians or neighbouring spaces.

Steep slopes, loose or soft ground, flooding, deep snow, ice, low clearance, poor lighting or insufficient space may make the site unsuitable. Send site photos with the request if access is uncertain.

The vehicle must be present and safely accessible at the confirmed time. Provide keys or arranged access when needed and remain reachable for approvals.

NOVA may unlock, start, move or reposition the vehicle only where reasonably necessary to perform the booked service. This does not authorize unrestricted driving or road testing; any road test would require separate authorization where applicable.

The customer is responsible for confirming that mobile detailing or auto care is permitted at the property and for obtaining condo, landlord, employer or property-management approval where required. NOVA cannot override building or parking rules.

If management, security or another authorized representative prohibits the work, NOVA will stop. The appointment may be moved to another suitable location or rescheduled, and an arrival callout charge may apply under the Cancellation & Rescheduling Policy where permission or access should have been arranged in advance.

Requirements depend on the booked service and the mobile setup assigned to the appointment. Tell NOVA when no tap or standard power outlet is available. NOVA will confirm what it can supply and what access, if any, is needed before confirming the appointment.

NOVA may decline, pause or reschedule where the location is unsafe, work would interfere with traffic, property rules prohibit service, workspace is insufficient, or the vehicle cannot be safely accessed. NOVA will explain the concern and look for a practical alternative where possible.

Rain, snow, lightning, high winds, extreme heat, extreme cold, unsafe roads or travel, excessive dust or debris, and unsuitable surface or work conditions can affect safety and quality. NOVA retains final discretion to decide whether conditions are suitable.

Depending on the service and forecast, NOVA may modify the approved work, adjust the start window, move to a suitable sheltered area, postpone part of the work or reschedule. A weather-related reschedule initiated by NOVA has no customer cancellation fee.

Paint correction, paint protection or sealant application, glass coatings, wheel cosmetic spray refinishing and brake caliper painting may be postponed when temperature, humidity, wind, moisture, dust or precipitation could compromise preparation, finish quality, curing or safety.

NOVA does not promise to perform these services under unsuitable conditions, even if less condition-sensitive work can proceed that day.

A garage, carport or covered parking area may make some work possible, but it must still have legal authorization, ventilation, lighting, safe access and enough workspace. Property rules continue to apply.

NOVA may photograph visible vehicle and site condition before, during and after service for assessment, quality control, service records and dispute prevention. Operational photos and private booking uploads are not automatically approved for marketing. Public use requires clear permission under the Privacy Policy.

Mobile timing can change with traffic, travel, site access, weather and the condition found. NOVA will communicate material delays or changes and seek approval before a material change in scope or price.

Questions can be sent to info@novaautocare.ca or (416) 300-9494.