Policies
Privacy Policy
NOVA collects the information needed to review requests, deliver mobile service, support optional customer accounts and keep accurate business records. This page explains what we handle and why.
Quick facts
- Guest booking remains available; creating a customer account is optional.
- Private booking and service photos are not automatically approved for marketing.
- Authorized NOVA staff use customer information only for legitimate service and business needs.
- You may request access, correction or account deletion, subject to records NOVA must reasonably retain.
01
Information we collect
Information may be provided through this website, an optional account, a booking or quote request, phone, text, email, or during service.
- Name, email address, phone number, service address, postal code, access notes and communication preferences.
- Vehicle details such as year, make, model, category, condition, optional VIN, specialty-vehicle response and saved vehicles.
- Requested dates and windows, service selections, add-ons, booking history, status, revisions, pricing estimates, approvals, taxes and final charges.
- Photos you upload and operational photos NOVA takes before, during or after service.
- Optional account profile, saved addresses and vehicles, authentication and session information.
- Messages, customer responses, service notes, satisfaction concerns and other information you choose to provide.
- Basic website, device, security, diagnostic and usage information produced through cookies, local storage, session technologies and system logs. If analytics is configured, it may also produce aggregated usage information.
02
How we use information
NOVA uses information to assess vehicle condition, calculate and review estimates, confirm travel and access, schedule and perform services, communicate revisions, support customer and guest booking actions, maintain service history, provide account features, send transactional emails, respond to concerns, protect the website and records, and meet accounting, tax and legal obligations.
We do not sell customer information or add someone to a marketing list merely because they requested a quote or appointment.
03
Accounts, sessions and secure guest links
Customers may book as guests or create an optional account to save profile details and vehicles, view booking history and reuse information. Authentication and session data keep signed-in areas private.
A guest may receive a secure, expiring link tied to one booking. Its token is used to validate permitted booking actions through NOVA's protected system. Do not forward that link. Tokens may expire or be revoked and are not a substitute for a customer account.
04
Operational photos and marketing photos
Photos submitted with a booking or taken by NOVA may be used privately for condition assessment, quality control, service records, warranty or dispute review. NOVA may document visible condition before work begins.
Marketing or public use is separate. Booking photos and operational documentation are not automatically approved for publication. NOVA will obtain clear permission or provide a clear consent choice before public use, and will avoid or obscure licence plates, addresses, personal belongings and personally identifiable information where practical.
05
Service communications
NOVA may contact you by phone, text or transactional email about a request, confirmation, revision, guest response, account security, delay, completion or follow-up. These operational messages are separate from marketing.
Tell us if you prefer a particular contact method. Some security or booking messages may still need to be sent by email to complete the action you requested.
07
Retention and security
NOVA uses reasonable administrative and technical safeguards, including restricted staff access and private handling of booking photos. No online system can be guaranteed completely secure.
- Account and profile data is generally retained while the account is active and for a reasonable administrative or legal period afterward.
- Booking, invoice and business records may be retained as needed for accounting, tax, legal, warranty and dispute purposes.
- Booking and service photos may be retained for operational, quality-control, warranty or dispute needs, then deleted when no longer reasonably required.
- Guest access tokens expire or are revoked according to the booking workflow.
- Analytics, security and system logs are retained according to the applicable system or provider configuration and operational need.
08
Access, correction and deletion requests
You may request access to or correction of your information, ask to delete an optional account, withdraw marketing-photo permission, or ask a privacy question by emailing info@novaautocare.ca or calling (416) 300-9494.
Deleting an account does not necessarily erase booking, invoice, accounting, tax, warranty, security or dispute records that NOVA is legally required or reasonably entitled to retain. NOVA will explain if a requested deletion cannot be completed in full.
09
Policy changes and contact
NOVA may update this policy when its services or systems change. Material updates will be reflected on this page.
Questions can be sent to info@novaautocare.ca or (416) 300-9494.
Questions about any of this?
We would rather answer a question before your appointment than after it. Call or text (416) 300-9494, or email info@novaautocare.ca.
These policies describe how NOVA CAR WASH & AUTO CARE INC. operates. They are written in plain language for customers and are not legal advice.